Frequently Asked Questions
Expect a warm welcome, skilled instructors, a clean studio environment, and a range of classes suited to every level. Whether you’re new or experienced, your wellness and comfort are our top priority.
We recommend booking a private assessment to get personalized support. From there, you can explore class options that meet your goals.
Download the Walla app (iOS or Android), log in with your account, and book classes easily. You'll also receive reminders and updates through the app.
Make sure your notifications are turned on in the Walla app under your profile > Communication Preferences. This ensures you’ll receive confirmations, updates, and reminders.
- Wear comfortable, breathable clothes that allow full movement
- Avoid perfumes; essential oils are welcome
- Bring grip socks (available for purchase)
- Towels are optional
- Water and tea are available in-studio
Avoid eating a heavy meal 1–2 hours before your session.
Arrive 5–10 minutes early to settle in. The studio opens 15 minutes before class begins. Late arrivals are not allowed for safety and respect for others.
We’re in the River Village Shopping Center, between Z Café and Peking Wok, at street level.
There is ample parking in front of the studio and behind Z Café. A staircase leads directly to our back entrance.
We ask all students and staff to help foster an inclusive, respectful, and judgment-free space. Our agreements are designed to protect the studio as a supportive, sacred space for everyone.
Yes, but only with your consent. Instructors will ask at the beginning of class—feel free to decline if you're not comfortable.
Absolutely. Please inform your instructor if you are injured, pregnant, have physical limitations, or sensitivities (like to incense). This helps us provide proper modifications.
Honor your body. You can take breaks at any time. Child’s Pose is a great resting posture. Stay for the full class, even if you modify movements—consistency is what brings strength.
Yes! We encourage you to grab a tea and connect with other students or ask your instructor questions. We’re building community, one class at a time.
Yes. Please use the cleaner and rag provided to wipe down your reformer and any props used.
If no one is at the front desk, let your instructor know. They’re happy to assist.
Use the Walla app to cancel. Please cancel at least 24 hours in advance so others may book your spot.
Yes. If you cancel within 24 hours or no-show, you will still be charged for the class.
We recommend attending at least twice per week to build a strong, flexible body and get the most out of your membership.
Our focus on small class sizes, personalized attention, expert instruction, and community-centered values make Kelp Pilates a supportive and impactful place to move, heal, and grow.